Returns Policy

Here at Trigometric. Sdn Bhd. we guarantee our currency 100%.

This is why we are proud to offer a 30-day satisfaction guarantee for all orders. 

Please take a moment and read through the full return policy.

Conditions apply*

Conditions

This 30-Day Return Policy applies to item(s) purchased directly on www.trigometric.co or phone orders placed with a Trigometric Customer Service Specialist. 

 

This 30-Day return period begins on the day the order was delivered to the “Ship To” address listed on your Trigometric Order. (The delivery date is confirmed by the Trigometric provided tracking number associated to your order)

 

A Return Authorization (RA) Number is required for all returns. Return Authorization Numbers are obtained by contacting our customer service team directly via Email: info@trigo.co or by Phone: +60 17-338 0387.

 

Return items must be shipped within 5 days of issuance of your Return Authorisation unless otherwise arranged.

 

Items must be returned in the original condition. If there are issues with your order; such as damage of any kind, wrong items received, missing items, or other unsatisfactory conditions. You are responsible for alerting Trigometric within 3 days of receiving your order. Banknote World will require photos of the item(s) before authorising a solution. 

 

BUYERS ARE RESPONSIBLE FOR COSTS FOR RETURN SHIPPING. 

 

Please make sure to repackage your order properly, Trigometric will not be responsible for any shipping damages that accrue in transit. 

 

For international returns only; If an order is returned due to a refuse delivery or import/customs charges, a RM100 MYR 

restock fee will be applied to the refund amount. 

*These conditions are agreed to at the time of purchase. Terms are non-negotiable. Subject to change without notice.

 

Questions? Email: info@trigo.co Phone: +60 17-338 0387

Information
Contact Us
EkoCheras Office, Unit A-03-03
693 Jalan Cheras, Batu 5
Kuala Lumpur 56000,
Malaysia
Tel: +60 17-338 0387
Email: info@trigo.co